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Welcome to www.otticaizzato.com!

The society

OTTICA RIZZATO s.a.s. di Rizzato Loreta & C.

Piazza Silva, 65

36035 - Marano Vicentino (VI)

P.IVA: 03644370243

runs the online shop "otticarizzato.com", which can be reached at the address https://www.otticariamo.com. By visiting our website otticarizzato.com (hereinafter also referred to as “Ottica Rizzato”, “the website” or “the Service”) or by placing an order online on otticarizzato.com, you expressly acknowledge that you have understood and accepted, that you respect and be legally bound by the Terms of Service and the General Conditions of Sale set out in this document (hereinafter also referred to as the "General Conditions" or "Terms of Service").

In case of non-acceptance, we invite you to give up using the site and its online sales services.

Online orders placed through this site are subject exclusively to the General Conditions of Sale set out below in this document, in its the latest version at the time your order is placed, for all the geographical areas from which it is possible to place orders and to which shipping services are active. Any other conditions, proposed by the customer at the time of the order, are not considered valid, unless express written consent by Ottica Rizzato.

You can request further information on our General Conditions by contacting our Customer Service, through our assistance service.

1. Usage of the site

The General Conditions of the site govern the purchase proposals for products available on otticarizzato.com exclusively by the "consumer" (hereinafter, also: "user") and the acceptance of the same by Ottica Rizzato.

Ottica Rizzato reserves the right to communicate to the user the non-acceptance of order proposals from subjects other than the "consumer", or in any case order proposals for which the suspicion of fraudulent or illegal activities is identified.

The services provided by Ottica Rizzato allow the user to carry out searches on the site, to view product pages and to formulate product purchase proposals, choosing from a large electronic catalogue. Any new features or tools added to the current store will also be subjected to the Terms of Service. You can review the latest version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to periodically check this page for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without an express written permission from Ottica Rizzato.

2. Online orders

The languages ​​available for concluding the contract on otticarizzato.com are Italian and English.

The mere presentation of products on the site does not constitute an offer to the public, but an invitation to the consumer to make an offer to purchase one or more products.

By selecting one or more products on the site, adding the products to the cart, and proceeding with the checkout, the user formalises electronically a purchase order proposal to Ottica Rizzato.

Pursuant to Legislative Decree no. 70 of 9 April 2003, before sending an order proposal, the site provides to the user:

The information relating to the conditions and methods for exercising the right of withdrawal and the cost to be incurred for returning the products (where applicable) are available to the user at any time. The transmission of the order proposal to Ottica Rizzato constitutes for the user a binding purchase proposal.

Once the order proposal has been sent, you will receive an automatic e-mail from Ottica Rizzato, which does not constitute acceptance of your order proposal but serves as confirmation of receipt and summary of the same. The contract is concluded at the same time as the shipment of the goods when your order proposal is accepted from Ottica Rizzato.

The order proposals are archived in our data platform, for the period necessary to process the order proposals and, in any case, in compliance with the terms of the law. You will be able to access your order proposals by visiting the "My Account" section online.

We reserve the right to refuse the Service to anyone for any reason at any time. Ottica Rizzato may, therefore, without any notice does not accept your order proposals, for example: if there are no guarantees of solvency; or in the event that they are incomplete or incorrect; or due to unexpected unavailability of products. In case of non-acceptance, we will inform you by e-mail that the contract has not been concluded, specifying the reason for the non-acceptance.

If the products presented on otticarizzato.com are no longer available or on sale upon receipt or processing of your order proposal, we will take care of promptly notifying you (in any case, within thirty (30) days from the day following the transmission of your order proposal) the possible unavailability of the products. In any case, Ottica Rizzato does not assume the responsibility of having to search and find unavailable products from other sources. If a payment transaction has already taken place, Ottica Rizzato will refund, without any delay, the amount already paid by you for the unavailable products, and the sales contract will thus be considered terminated.

By submitting the order proposal, you confirm that you accept it without conditions and undertake to comply with these General Conditions and the additional information contained on otticarizzato.com in dealings with Ottica Rizzato. If you don't agree with some of the points listed in the General Conditions, we invite you not to forward your order proposal for the purchase of products on otticarizzato.com.

3. Gift voucher

The Gift Voucher can be purchased online by the Customer on otticarizzato.com and can be used for future purchases or as a gift, within one year from the date of receipt of the confirmation e-mail, unless the credit runs out before this deadline.

The gift voucher is sent via e-mail to the addressee indicated by the customer at the time of purchase at no additional cost and can be used immediately, for the purchase of products on otticarizzato.com or at the Ottica Rizzato physical store in Marano Vicentino (VI).

At the time of purchase, the customer will be sent a confirmation e-mail indicating the amount and characteristics of the gift voucher.

The gift voucher is not intended as a financial instrument in any way. The receipt/invoice will not be issued at the time of purchase of the gift voucher, but at the time of actual purchase of the products.

The gift voucher will be issued for the amount chosen by the Customer from a minimum of €25 to a maximum of €1000.

Discounts and/or promotions of any kind cannot be applied to the purchase of the gift voucher.

It does not involve any issuing costs, nor activation costs, nor commissions for use.

It is not rechargeable.

The recipient will receive the gift voucher code by email.

If the value of the gift voucher is not used within its expiry date, the Customer will not be entitled to change or refunds of any kind. The gift voucher cannot be converted into cash and the balance of the same cannot be returned to the customer in any form.

It cannot be used to purchase other gift cards.

If the value of the voucher is insufficient to make the desired purchase, the missing amount must be paid by the Customer using the payment methods accepted on the site or at the physical store.

The amount associated with the card does not accrue interest.

The holder of the voucher is solely responsible for its use and safekeeping. In the event of theft, loss or damage, the voucher cannot be blocked, replaced, or refunded.

Ottica Rizzato cannot be held responsible for improper or fraudulent use of the gift voucher by third parties. Gift certificates obtained by any fraudulent or illegal means will be considered null and void.

Any communication and/or complaint relating to the use of gift vouchers can be sent via e-mail to the address hello@otticarizzato.com.

4. Presentation of products and prices

The product detail sheet presents the essential characteristics of the items for sale on the site. It is important to keep in mind that the images and colours of the products may not correspond to the real ones, because of the Internet browser and the monitor used by the user at the time of viewing. Slight variations (shapes, colours, etc.) between what is presented in the images and reality do not constitute a lack of conformity. Ottica Rizzato corrects, in the shortest possible time, any reports of errors in the description or presentation of the products published in its online shop. We invite you to send the reports to hello@otticarizzato.com.

Ottica Rizzato constantly undertakes updates the availability of products on the site. However, it could happen that the requested product is "currently not available", for unforeseeable reasons and not dependent on the work of Ottica Rizzato. In these cases, Ottica Rizzato operates in compliance with the provisions of point 2 of these General Conditions, due to "unexpected unavailability of the products".

The price of the products on the site is expressed in euros (€) and is inclusive of 22% VAT, to the extent required by current legislation.

Product prices may be subjected to updates without notice. The simple action of adding a product to the "cart" does not fix the final sale price and does not guarantee that there will be no price changes. Any changes to the prices on the site will not apply to orders that have already been forwarded and for which the user has already received the purchase proposal confirmation e-mail.

Before submitting an order proposal, the user is invited to ascertain the final sale price. In the event that a recognizable error should be found in the indication, in the system or by Ottica Rizzato, of the price, of a product, or in the calculation of the amount requested at the time of payment, Ottica Rizzato reserves the unconditional right to not accept the order proposal and will contact the user, in order to offer the opportunity to resubmit the proposal, to purchase the product or products, at the adjusted price.

Periodically, Ottica Rizzato may apply discounts and promotions on specific products. The conditions of such offers or promotions will be described in detail on the site and will be valid for the period indicated from time to time. The discounts will apply only to order proposals formalized by the user and accepted by Ottica Rizzato. The simple action of adding a product to the "cart" does not guarantee the application of a particular discount or a particular promotion, beyond the indicated deadline.

Discount codes cannot be combined with each other for a single purchase. Discount codes and other promotions cannot be applied to items included in the “Eyewear on sale" section.

5. Payment Methods

When finalizing your order proposal, you can choose a payment method that suits your needs, among those offered during checkout:

The express checkout service is provided by PayPal and allows the user to pay faster and easier, without having to enter their data in Ottica Rizzato. PayPal Checkout is integrated into the Ottica Rizzato product page and requires PayPal to transmit your contact details and shipping details to Ottica Rizzato. If you do not accept this method, please do not use PayPal Checkout.

In case of payment by Credit Card, the information you provide, such as, for example, the Credit Card number, the expiration date, the Credit Card holder, etc., will in no case be stored or processed directly by Ottica Rizzato. Furthermore, this information will not be used by Ottica Rizzato except to manage your purchase or, possibly, following the exercise of your right of withdrawal, to issue the relative refunds in case of return of the products; or if it is necessary to prevent or report to the police any violations or frauds carried out by third parties on otticarizzato.com.

The total amount displayed at the time the order proposal is sent, including any shipping costs, will be charged to your PayPal account or credit card at the time of the transaction for purchased products.

6. Warranty to Legislative Decree 206/2005

Ottica Rizzato ensures the quality and authenticity of the products sold on otticarizzato.com.

All glasses are accompanied by the certificate of safety and quality required by European legislation (Legislative Decree No. 46 of 02/24/1997-Ministerial Decree No. 180 of 05/04/1998), and where required by the certificate of authenticity and originality of the product released by the manufacturer.

If you are a consumer, or a person acting for purposes unrelated to any professional, entrepreneurial, commercial or artisanal activity, you benefit from the legal guarantee for defects and non-conformities of the products, concerning consumer goods.

Ottica Rizzato is liable to you for any lack of conformity present at the time of delivery of the product and which occurs within the term of two (2) years from delivery, or within the expiry date of the product, if less than two years. The foreseen guarantee is void if the lack of conformity is not reported within the term of two (2) months from the date on which it was discovered. Damages caused by bad or improper use are not guaranteed. The guarantee for lack of conformity is not applicable to products belonging to the "Certified Vintage" selection.

The lack of conformity must be communicated to Ottica Rizzato by contacting our Customer Service in the terms indicated above. In case of finding a lack of conformity, you have the right to request the repair or replacement of the product. If these remedies are not possible or excessively onerous, you will be entitled to a reduction of the price you paid, or to an adequate reduction of the price or to the termination of the contract (Article 130 paragraphs 7, 8 and 9 of Legislative Decree 206/2005).

If you are not a consumer, pursuant to articles 1490 and following the Civil Code, the guarantee applies for defects in the thing sold which make it unsuitable for the use for which it is intended or appreciably reduce its value. Based on these conditions, you are required to report any faults or defects in the product within eight (8) days of discovery, under penalty of forfeiture, and you have the right to choose whether to terminate the contract or to reduce the price.

7. Law and Dispute Resolution

The General Conditions of Ottica Rizzato are governed by Italian law, without prejudice to the application of mandatory European standards for consumer protection.

Pursuant to art. 66 bis of Legislative Decree 206/2005, if you are a Consumer, for all disputes related to the application of these General Conditions, the territorial jurisdiction lies with the Court of Vicenza.

8. Functioning guarantees

The access to the site and to the online sales services of otticaizzato.com is provided "as it is", without any express or implied guarantee as to its accuracy or availability. Ottica Rizzato cannot guarantee operational continuity, without interruptions and free from errors or malfunctions due to the availability of Internet access, in the various areas. The nature of the Internet services may not allow otticarizzato.com to be reachable and operate without suspensions, interruptions, or discontinuity, also due to updatings of the site and the servers that host it. As far as possible, Ottica Rizzato will warn about interruptions of which we will be aware.

Use of the Service is at the user's choice and risk: Ottica Rizzato declines all responsibility for damages deriving from any inaccessibility to the services offered by the site or for any damages caused by viruses, damaged files, errors, omissions, deletion of contents, problems connected to the network, to providers or to telephone and/or telematic connections, to unauthorized access, to data alterations, to the failure and/or defective functioning of the user's electronic equipment.

Ottica Rizzato has taken measures to offer accurate content, as of the date of publication on otticarizzato.com and for later updates, which do not contain incorrect or outdated information. However, it does not assume any responsibility towards users for the accuracy and completeness of the data and content, without prejudice to its liability for wilful misconduct and gross negligence and unless otherwise provided by law.

9. Responsibility

The access to otticarizzato.com and the sending of order proposals, the navigation of the web pages of the site and the communication with Ottica Rizzato, constitute activities that you conduct exclusively for personal use, not related to commercial, entrepreneurial or professional activity . Ottica Rizzato cannot be held responsible for any use of the site that does not comply with the laws in force, except for liability for wilful misconduct and gross negligence.

You are solely responsible for the safekeeping and correct use of your personal information, including site access credentials. Ottica Rizzato declines all responsibility for your false communication of information and data, for entering incorrect data, or relating to third parties without these having expressed their explicit consent.

10. Intellectual Property

As a user, you are authorized to view the site and its contents only for legitimate use. The editorial contents present on the site, the brands, the product images, and any other material published on the site are protected by intellectual property rights, both if they are created by Ottica Rizzato, and in the case of other rights holders. Reproduction, in any way or form, or re-use of the contents of the site is prohibited without the express written consent of Ottica Rizzato.

The logos and distinctive signs of the products sold on the otticarizzato.com or present in the editorial articles published on the site in any form and section, are registered trademarks of their respective owners and are present on the site to distinguish and advertise products.

We remind you that unauthorized use of these trademarks is prohibited and may lead to legal consequences.

11.Privacy Policy

Please read our Privacy Policy carefully, which applies both if the user logs on to otticaizzato.com, browses the site and uses its services, even without concluding product purchases, and in the case of sending offers of order and relative acceptance. The Privacy Policy is a document that helps you understand how Ottica Rizzato collects, processes, and uses your personal data and what the purposes of the processing are.

12. Accuracy, completeness, and timeliness of information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

13. Accuracy of billing and account information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

14. Optional tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools  “as it is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

15.  Third-party links

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

16. User comments, feedback, and other submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that Ottica Rizzato may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

17.  Errors, inaccuracies, and omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

18. Prohibited uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

19. Contact information

Questions about the Terms of Service should be sent to us at hello@otticarizzato.com.

20. Changes to terms of service

Ottica Rizzato reserves the right to update its General Conditions of Sale and the Terms of Service. The changes will be effective as soon as they are published in this section. It is therefore advisable to periodically view our General Conditions, to consult the most recent and updated version. Any ambiguity in the interpretation of these Terms of Service will not be construed against the party that drafted them.

Our General Conditions of Sale and Terms of Service can be consulted at any time by visiting this page.

Last update: July 2023

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